Customer Service Representative Cobra Puma Golf

2 months ago


Moorabbin, Australia PUMA Full time

**YOUR TALENT**:

- Industry Experience: Minimum of 2 years in Sales, preferably in sports or FMCG. Experience in the golf industry is a major plus
- Tech-Savvy: Proficient in Microsoft Word and Excel, with SAP experience highly desirable.
- Fluent Communicator: Exceptional written and verbal communication skills in English.
- Customer-Centric: Passionate about delivering outstanding customer service and building strong relationships.
- Detail-Oriented: Sharp attention to detail in business planning, forecasting, and data analysis.
- Logical & Pragmatic: A systematic thinker who takes initiative and approaches challenges with pragmatism.

**YOUR MISSION**:
**TEE UP YOUR CAREER: JOIN COBRA PUMA GOLF AS A CUSTOMER SERVICE REPRESENTATIVE**:
As a Customer Service Representative at Cobra PUMA Golf, you’ll be at the forefront of delivering exceptional service and support to our valued accounts. You will:

- Execute Service Strategy: Implement our customer service strategy to provide industry-leading service standards across all accounts.
- Drive Efficiency: Manage order entry, orderbook deliveries, conversions, complaints, and returns with market-competitive responsiveness.
- Facilitate Cross-Functionality: Collaborate with Field Sales, Purchasing, Demand Planning, Operations, and IT teams to ensure smooth communication and alignment.
- Support Sales Insight: Generate and analyze reports that offer transparency on sales performance, forecasting, and budget compliance.
- Achieve Continuous Improvement: Measure and track progress on KPIs, driving continuous improvement in account management and service levels.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.



  • Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - Degree in Business, Accounting, Commerce or equivalent preferred - 2 plus years experience in Demand / Supply / Retail Planning with focus on OTB management and Sales v Stock optimasation Preferably from a Sales driven & customer focused environment - Advanced knowledge of MS Excel & Power Point - Working knowledge of MS Office suite of...


  • Moorabbin, Australia PUMA Full time

    About the RolePUMA is seeking a highly motivated and results-driven Customer Service Representative to join our team. As a key member of our customer service function, you will be responsible for delivering exceptional service to our front-end key accounts and field account sales force.Key ResponsibilitiesSupport the implementation of the customer service...


  • Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - Experience in a retail or customer service role - Basic knowledge of Windows OS and supporting software - Zendesk or similar platform experience, preferred - Excellent written and verbal communication skills - Capacity to thrive under pressure in a fast paced environment - Attention to detail and multi-tasking ability **YOUR...


  • Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - University degree in business or equivalent, ideally with focus on sales, supply chain or finance - Functional: 2+ years experience in sales, sport or FMCG industries - Microsoft excel: Advanced - Microsoft Powerpoint: Basic - Data Analysis - Analysis and complexity management - Relationship management - Customer service skills -...


  • Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - University degree in business or equivalent, ideally with focus on sales, supply chain or finance - 2+ years experience in sales, sport or FMCG industries - Microsoft excel: Advanced - Microsoft Powerpoint: Basic - Data Analysis - Analysis and complexity management - Relationship management - Customer service skills - Initiative and...

  • Order Fulfilment

    6 months ago


    Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - University degree in business or equivalent preferred - 2+ years’ experience in Customer Service / Logistics - Sport, FMCG, Consulting Industry experience - Intermediate Excel skills - Advanced SAP skills - Leadership experience preferred **YOUR MISSION**: To lead and guide the Fulfilment and Customer Service team to ensure operational...

  • Custom Club Builder

    5 months ago


    Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - Have strong technical knowledge of golf product. - Previous experience in any/all areas of club assembly is desirable but not essential (including gripping). - Be a strong communicator and work closely with the custom build and customer service teams. - Intermediate computer skills with the ability to learn new systems quickly. - High...

  • Club Builder

    2 months ago


    Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: Golf Gear Guru: Strong technical knowledge of golf products - if you’ve got experience in club assembly, gripping, or anything golf-related, that’s a huge plus! Clear Communicator: Ability to work closely with diverse teams and convey information effectively. Tech-Savvy: Intermediate computer skills with the agility to master new...


  • Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - Bachelor degree or equivalent is preferred - Minimum 5+ years’ experience in a planning role - Excel: Advanced - SAP: Advanced - Process automation - Fluent in English - Leadership and coaching experience - Strong influential communicator - Analytical thinking & problem solving - Analysis and complexity management - Relationship...


  • Moorabbin, Australia PUMA Full time

    Job Title: Custom Golf Club AssemblerAs a skilled Custom Golf Club Assembler at PUMA, you will be responsible for assembling high-quality custom golf clubs with precision and attention to detail. This role involves working with a variety of tools and machines to ensure CPG quality standards are met.Key Responsibilities:Assemble custom golf clubs with...


  • Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - Preferred Bachelor degree - A minimum of 5 years retail operations experience - 2-3 years in a similar position with a Global Brand in a customer service oriented environment (preferably apparel/footwear/sports/outdoor) - Experience in managing multiple stores **YOUR MISSION**: The main responsibility of the Teamhead Retail Operations...

  • Sales Associate

    6 months ago


    Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - Work experience in retail, customer service, or hospitality industry - Self-motivated and willingness in meeting/exceeding sales targets - Ability to listen and use feedback constructively - Have good communications and relationship building skills - Be fair, honest, positive and creative in going above and beyond in serving our...

  • Sales Associate

    5 months ago


    Moorabbin, Australia PUMA Full time

    **RETAIL STORE** **SALES ASSOCIATE - MOORABBIN**: - Moorabbin, Australia - Outlet Moorabbin**YOUR MISSION**: - This is a casual position and weekday and weekend availability is re - Contribute your energy and enthusiasm to a positive team environment - Offer exceptional customer service and unforgettable shopping experience - Assist with stock control and...


  • Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - Degree in Business, Accounting, Commerce or equivalent preferred - A minimum of 3 years experience in Production Planning, Planning, Merchandising, Supply Chain or related functions - Advanced knowledge of MS Excel - Strong knowledge of MS Office suite of products - SAP experience highly regarded - Power BI exposure preferred - High...


  • Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - At least 2 years of work experience in retail, customer service facing, or hospitality industry. - Management experience is highly desirable - Self-motivated and willingness in meeting/exceeding sales targets - Ability to listen and use feedback constructively - Excellent communications, relationship building and time management skills -...

  • Casual Club Builder

    5 months ago


    Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - Have strong technical knowledge of golf product. - Previous experience in any/all areas of club assembly is desirable but not essential (including gripping). - Be a strong communicator and work closely with the custom build and customer service teams. - Intermediate computer skills with the ability to learn new systems quickly. - High...


  • Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - Minimum 3 years of Sales and Retail Marketing experience ideally within the Sport, FMCG and Consulting sector - Education: University degree in business or equivalent, but not compulsory. Ideally with focus on sales, retail and marketing (preferred) **YOUR MISSION**: - Develop and manage annual sales plan for our portfolio of local...


  • Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - Minimum 3 years of Sales and Retail Marketing experience ideally within the Sport, FMCG And Consulting sector - Education: University degree in business or equivalent, but not compulsory. Ideally with focus on sales, retail and marketing (preferred) **YOUR MISSION**: - Develop and manage annual sales plan for our portfolio of local...

  • Store Person

    5 months ago


    Moorabbin, Australia PUMA Full time

    **LOGISTICS** **STORE PERSON**: - Moorabbin, Australia**YOUR MISSION**: This role will be responsible for the accurate and timely management of customer returns from our ecommerce sales channel. You will be required to oversee a small team at our newly refurbished Moorabbin warehouse. Key responsibilities include: General supervision of the team members...


  • Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - Bachelor’s degree in information technology, Computer Science, relevant industry certifications or related field preferred, or equivalent experience. - A minimum of 2 years IT support and systems experience, preferably within a large, distributed, multinational company. - Experience providing hands-on support for end-user computing,...