Customer Service Representative

1 day ago

Moorabbin, Australia Ausreo Pty Ltd Full time

We are seeking a highly skilled and motivated Customer Service Officer to join our team in Moorabbin. Reporting to the Trade Service Centre Manager, you will be the face of our company and play a key role in delivering exceptional customer service and sales solutions.

Your day will be varied, with responsibilities including sales and enquiries, merchandising, and liaising with customers and suppliers. You will provide professional and timely service via phone, email, and face-to-face interactions, ensuring customer satisfaction and loyalty.

Key responsibilities include:

  • Providing excellence in customer service and the customer journey
  • Welcome new and existing customers into our showrooms
  • Actively promoting Ausreo's products to generate sales
  • Merchandising and Stock Replenishment
  • Process sale orders, generate quotations, engage with e-commerce and social media
  • Service Centre and office management
  • Troubleshooting and resolving enquiries via phone and email in a quick and efficient manner
  • Stock control in the warehouse
  • Coordinating production with factory staff
  • Coordinating logistics i.e. transport and deliveries
  • Effectively communicating with all stakeholders and dealing with difficult customers effectively
  • General administration duties

To be successful in this role, you will require:

  • Strong communication skills both verbal and written
  • Previous experience in a retail, hardware, trade type environment will be highly regarded, steel industry experience will be highly regarded but not essential
  • Face to face selling and entrepreneurial spirit
  • Highly organised, great at multi-tasking and strong attention to detail
  • Strong computer skills and ability to pick up new systems quickly
  • Thrives in a team environment but can also work independently
  • Good ability to work under pressure
  • Driver's license essential

Ausreo is committed to building an inclusive and diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people and people with disability.


Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders.

Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations.

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