E-commerce Customer Service
6 months ago
Opportunity to develop and grow your digital customer service career
- Dynamic supportive and collaborative team
- Enjoy employee incentives and rewards program
**THE BUSINESS**:
Our client is a part of one of the world’s largest retail groups, committed to providing its customers with expert advice, outstanding service, and the best products made by the best brands.
**THE ROLE**:
**THIS IS A FULL TIME PERMANENT ROLE ONSITE BASED IN MOORABBIN**
**KEY RESPONSIBILITIES**:
To be successful in this role, you will possess amazing communication skills, a dash of drive, and a heap of initiative. Being organized and service-focused is key, and if you've got a can-do attitude with laser-sharp attention to detail, we want you Adaptability is your middle name in this ever-evolving retail environment.
- **Customer Service** - Approach all customer interactions using our _P.A.C.E_ principals to deliver an exceptional customer service experience that is consistent with our vision and values.
- **Administrative support** - Provide basic administration support for our Finance Team, including updating files, documents etc.
- **General Office Maintenance** - Welcome and direct visitors and responsible for kitchen, stationery, postage and facilities management.
**THE IDEAL CANDIDATE WILL HAVE**:
- Minimum of 12 months experience in customer service and administration role
- Experience with Xero, ZenDesk & WooCommerce beneficial
- Strong communication skills; both verbal and written
- Show initiative, identify tasks that require attention and carry them out
- Strong attention to detail
- Ability to multitask & prioritise
- Ability to build relationships with internal and external clients
- Proven experience in MS Office Suite
- Open to flexibility within the role
- Demonstrated interest in website/ecommerce maintenance
Do you possess fun and positive communication skills, drive, and initiative?
Showcase your organizational prowess, service-oriented mindset, can-do attitude, and meticulous attention to detail.
**WHY JOIN THIS TEAM?**
- On Site fresh fruit delivered weekly
- Employee Assistance Program (EAP)
- Brand new office
- Convenient location near train station
**The Process**:
**Reference 1464921
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