Customer Service Officer

7 months ago

Moorabbin, Australia Inject Full time

Competitive base salary + Bonus Structure
- Regular full-time hours Monday - Friday dayshift.
- Moorabbin Location

**About CDK Stone**

***
For 40 years CDK Stone has been the one to beat when it comes to providing total support to the stone industry. We are not only renowned for importing high-quality natural and servicing state of the art machinery involved in manufacturing, but we also provide a premium range of tools and equipment.

We are now looking for a motivated Customer Service Officer to join our Tools & Equipment team.

**Why You Want to Work Here**
- It's okay if you don't know about Tools & Equipment product range. You will learn everything you need to know by working closely with industry experts as well as our custom-built online learning platform: The CDK Academy.
- We will investment in your development, being provided with resources and support to develop your career at CDK.
- You will become an integral part of the CDK family, in which collaboration and genuine connections are encouraged Although we are a national company, you'll be part of a close-knit team and have regular check-ins with the Sales Manager.
- Achieve a strong work/life balance with regular permanent hours 8am to 4pm, Monday to Friday. No weekends or late nights

**About You**
- You may have pick packing experience or conducting stock takes in the warehouse, but what you enjoy most is interacting with customers and are looking for a role that is more customer facing.
- Whether it is tracking stock, helping a teammate unload a truck or keeping the warehouse tidy, you are always on the lookout to help in any way you can.
- Your ability to build rapport and communicate with others is what sets you apart. From taking the time to help a colleague or engaging in small talk with customers, you gain enjoyment through the smallest interactions.

**About the Role**

Reporting to the T&E Sales Manager, you will add significant value by:

- Responding to enquiries from builders, stonemasons, and tradespeople about tools and equipment, order status, stock availability and other related enquiries.
- Working with technical experts and completing online learning modules (the CDK Academy) to build your knowledge about our Tools & Equipment product range
- Assisting the Sales Representatives by following up on quotes, invoices, and product requirements from customers who have called or enquired about their order.
- Organising and coordinating stock, as well as ensuring the showroom is neat and tidy.

**Selection Criteria**

To be successful for this opportunity, you’ll need to tick the list below:

- Experience in customer service

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