VOIP Infrastructure Specialist

1 week ago

Melbourne, Victoria, Australia beBeeInfrastructure Full time $120,000 - $140,000
Job Summary

We are seeking a highly skilled professional to join our team as a VOIP Infrastructure Specialist.

Key Responsibilities
  • Lead and execute small paid pieces of work from conception to completion.
  • Define the scope and quote on the work.
  • Work with other Engineers or Service Delivery Teams to facilitate the necessary works.
  • Daily time tracking for billable hours related to all tasks.
  • Potential for some on-site work requirements to assist the remote Senior Network Engineer as needed.
  • Create detailed technical documentation for implemented solutions and configurations.
  • Ensure accurate and up-to-date documentation.
  • Handover the completed work to BAU Teams.
  • Log billable time for documentation tasks.
  • Interface with clients to understand their needs and provide technical guidance.
  • Communicate the ticket status, issues, and resolutions effectively.
  • Bill time accurately for client interactions.
  • Identify and implement process improvements to streamline operations.
  • Collaborate with other departments to deliver the best quality solutions.
  • Consistently live the values and demonstrate professional workplace behaviours that reflect the CT values.
Required Skills and Qualifications
  • Experience as a Network Administrator.
  • Strong understanding and experience working with VOIP Platforms such as Teams, 3CX, Genesys PureCloud, Cisco Unified Communications Manager and Enghouse Touchpoint.
  • An understanding of Session Border Controller platforms such as Audiocodes, Ribbon, Cisco.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and take ownership of assigned tasks.
  • A quick learner with the willingness to learn and study in your own time to further your career.
  • Solid experience in a similar client-facing role, preferably in a Managed Services, Projects or Professional Services environment.
  • Excellent verbal and written communication skills.
  • Ability to convey technical information to non-technical stakeholders.
Benefits

This is an exciting opportunity to develop your skills and expertise in VOIP infrastructure management.

Others

You will be part of a dynamic team and have the opportunity to make a real impact on our business.

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