VOIP Network Solutions Expert

7 days ago

Melbourne, Victoria, Australia beBeeNetwork Full time $90,000 - $120,000
VOIP Network Specialist

We are seeking a highly skilled VOIP network specialist to join our Managed Tickets Team. The ideal candidate will have strong understanding and experience working with VOIP platforms, as well as excellent communication and interpersonal skills.

Key Responsibilities:
  • Lead and execute small paid pieces of work from conception to completion.
  • Define the scope and quote on the work.
  • Work with other Engineers or Service Delivery Teams to facilitate the necessary works.
  • Daily time tracking for billable hours related to all tasks.
  • Potential for some on-site work requirements to assist the remote Senior Network Engineer as needed.
  • Create detailed technical documentation for implemented solutions and configurations.
  • Ensure accurate and up-to-date documentation.
  • Handover the completed work to BAU Teams.
  • Log billable time for documentation tasks.
  • Interface with clients to understand their needs and provide technical guidance.
  • Communicate the ticket status, issues, and resolutions effectively.
  • Bill time accurately for client interactions.
  • Identify and implement process improvements to streamline operations.
  • Collaborate with other departments to deliver the best quality solutions.
Requirements:
  • Experience as a Network Administrator.
  • Strong understanding and experience working with VOIP Platforms such as Teams, 3CX, Genesys PureCloud, Cisco Unified Communications Manager and Enghouse Touchpoint.
  • An understanding of Session Border Controller platforms such as Audiocodes, Ribbon, Cisco.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and take ownership of assigned tasks.
  • A quick learner with the willingness to learn and study in your own time to further your career.
  • Solid experience in a similar client-facing role, preferably in a Managed Services, Projects or Professional Services environment.

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