Senior Infrastructure Specialist

5 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time $120,000 - $180,000
Key Responsibilities:
  • Mentor and develop team members to enhance their skills and productivity.
  • Collaborate with project managers to ensure seamless transitions between projects and ongoing support services.
  • Provide technical assistance for servers, networks, and hardware infrastructure.
  • Support the delivery of infrastructure projects to meet business objectives.
  • Deliver exceptional customer service and communication to foster strong relationships.
  • Oversee change management and incident management processes to minimize disruptions.
Requirements:
  • Demonstrated experience in managing teams of level 1-3 engineers.
  • Strong expertise in Windows Server, Office 365, Microsoft Exchange, Active Directory/Azure AD, VMware/Hyper-V, VoIP telephony (3CX preferred), backup technologies, and network troubleshooting.
  • Advanced troubleshooting and problem-solving skills to resolve complex issues.
  • Experience working within a managed service provider environment.
  • Prior experience with ConnectWise, IT Glue, and N-able toolsets is highly advantageous.
  • Tertiary education in information technology and relevant certifications such as Azure, Microsoft, Cisco, and VMware are beneficial.
  • A valid driver's license and vehicle are required for travel to client sites.

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