Claims Resolution Specialist

2 weeks ago


North Lakes, Queensland, Australia Auto & General Full time
Job Summary

We're seeking an experienced Claims Consultant to join our team at Auto & General. In this role, you'll be responsible for delivering exceptional claims service, investigating and evaluating assigned cases, and maximising recovery amounts.


Key Responsibilities
  • Manage a portfolio of recoveries claims, triaging and prioritising activity between Recoveries, customers, TPIs, and service providers
  • Effectively negotiate with TPIs to secure timely payments and confirm liability and policy obligations
  • Instigate litigation where necessary, considering broader commercial impacts
  • Leverage available tools and resources to optimise contact productivity with TPIs

Requirements
  • Strong claims handling and negotiation skills
  • Excellent communication and coordination abilities
  • Ability to work in a fast-paced environment and prioritise multiple tasks


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