Strategic Client Partnership Manager

2 days ago

Sydney, New South Wales, Australia beBeeEngagement Full time $120,000 - $160,000
Job Title: Strategic Engagement Lead

At Atlassian, we are driven to empower our clients with strategic partnerships. As a Strategic Engagement Lead, you will be responsible for overseeing and driving client engagements that bring about tangible results.

The role requires the ability to manage complex client relationships, fostering open communication and ensuring successful delivery of projects. This involves setting clear expectations, monitoring engagement health, and orchestrating internal teams to meet client needs.

  • Manage client expectations and engagement health across various stakeholders.
  • Oversee assigned project managers and team members to ensure seamless execution of client deliverables.
  • Collaborate closely with cross-functional teams, including sales, product, and support, to drive client satisfaction.
  • Develop long-term strategic plans and adoption roadmaps to meet client objectives.

For this position, we are seeking candidates who have experience in managing enterprise customer-facing roles, particularly within SaaS companies. Key qualifications include:

  • Demonstrated expertise in customer engagement management, including escalation management and advocacy.
  • Proven ability to work on multiple projects simultaneously while meeting tight deadlines.
  • Excellent communication and interpersonal skills to effectively engage with various stakeholders.
  • Technical project management experience, including planning, scheduling, and stakeholder reporting.

We offer a dynamic work environment with ample opportunities for growth and development. Benefits include:

  • Generous time off policy.
  • Annual education budget.
  • Paid volunteer days.
  • More perks and benefits available.

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