Luxury Hotel Concierge

1 week ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

At Echo Entertainment Group, we're seeking an experienced Luxury Hotel Concierge to join our team at The Star Brisbane. As a key member of our hotel operations, you'll play a pivotal role in shaping the success of our resort.

The ideal candidate will have previous experience in a 5-star property, with a strong emphasis on delivering exceptional guest experiences. You'll be responsible for creating lasting impressions for our guests, ensuring a positive and engaging atmosphere, and demonstrating our dedication to service excellence.

We're offering a salary of approximately $65,000 - $80,000 per annum, based on experience, as well as a range of benefits including complimentary buffet meals, discounted parking, and up to 30% discounts across award-winning restaurants and accommodation.

About the Role
  • Oversee the daily operations of the Concierge Desks, fostering a positive guest experience and welcoming atmosphere.
  • Ensure the effectiveness of the Concierge Desk, Bell Desk, and Porte Cochere operation, enhancing guest experiences.
  • Demonstrate service excellence by implementing and delivering our core values.
  • Create and maintain relationships with internal and external suppliers to optimise the guest experience.

Requirements:

  • Previous experience in a 5-star hotel environment.
  • Leadership experience within a hotel setting.
  • High-level customer service experience.
  • Proven ability to deliver personalised recommendations to guest enquiries and requests.

About Us

Echo Entertainment Group is committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional guest experiences and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, and people with disabilities.



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