Luxury Hotel Ambassador
2 weeks ago
Company Description
At Sofitel Brisbane Central, we're committed to providing exceptional service and creating unforgettable experiences for our guests. As a key member of our team, you'll play a vital role in delivering our brand promise of Magnifique Moments.
Job Description
As a Concierge team member, you'll be the face of our hotel, providing a warm and welcoming experience for our guests. Your passion for delivering exceptional service will ensure that every guest feels valued and cared for.
Key Responsibilities
- Engage with guests on arrival, departure, and during their stay through reception and concierge duties
- Provide recommendations and information about Brisbane and its surrounds to our guests
- Interact with different departments on a daily basis to ensure a seamless experience for our guests
- Provide exceptional service and product knowledge to proactively upsell hotel products and services
Requirements
- A true desire to work in a luxury city hotel environment
- An enthusiastic approach, excellent attention to detail, and superior customer service skills
- Strong communication skills, both verbal and written
- Friendly personality paired with professionalism and a high standard of personal presentation
- Open manual driver's license
- Physical strength with the ability to safely lift and carry heavy items
- Ability to work varied shifts from early mornings to late evenings, including weekends
What We Offer
- A range of wellbeing initiatives, including apps with content to help you feel at your best
- Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
- Complimentary hotel stay package to celebrate your work anniversary
- Secure parking in the centre of Brisbane for only $10 per day
- Direct access to Central train station
- Complimentary food in the ambassador dining room
- Laundered uniforms
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