Luxury Hotel Ambassador

2 weeks ago


Brisbane, Queensland, Australia SOFITEL Full time

Company Description

At Sofitel Brisbane Central, we're committed to providing exceptional service and creating unforgettable experiences for our guests. As a key member of our team, you'll play a vital role in delivering our brand promise of Magnifique Moments.

Job Description

As a Concierge team member, you'll be the face of our hotel, providing a warm and welcoming experience for our guests. Your passion for delivering exceptional service will ensure that every guest feels valued and cared for.

Key Responsibilities

  • Engage with guests on arrival, departure, and during their stay through reception and concierge duties
  • Provide recommendations and information about Brisbane and its surrounds to our guests
  • Interact with different departments on a daily basis to ensure a seamless experience for our guests
  • Provide exceptional service and product knowledge to proactively upsell hotel products and services

Requirements

  • A true desire to work in a luxury city hotel environment
  • An enthusiastic approach, excellent attention to detail, and superior customer service skills
  • Strong communication skills, both verbal and written
  • Friendly personality paired with professionalism and a high standard of personal presentation
  • Open manual driver's license
  • Physical strength with the ability to safely lift and carry heavy items
  • Ability to work varied shifts from early mornings to late evenings, including weekends

What We Offer

  • A range of wellbeing initiatives, including apps with content to help you feel at your best
  • Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
  • Complimentary hotel stay package to celebrate your work anniversary
  • Secure parking in the centre of Brisbane for only $10 per day
  • Direct access to Central train station
  • Complimentary food in the ambassador dining room
  • Laundered uniforms


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