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Customer Experience Specialist
2 months ago
We are seeking a highly skilled Care Consultant to join our team at Kincare. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of care for our clients.
The successful candidate will be responsible for maintaining a solution-orientated approach, reviewing care plans, updating service activities, and liaising with relevant stakeholders. This is a permanent full-time opportunity, and you can be based in any location across Australia.
Key Responsibilities- Drive and maximise billable hours within scope whilst supporting CHSP customer journeys.
- Collaborate with relevant stakeholders to manage requests, complaints, and escalations.
- Follow procedures and manage requests according to the information documented in Salesforce or emails.
- Manage incidents, hazards, and complaints in alignment to respective policies and escalate where required.
- Ensure all clinical situations are escalated to the appropriate clinical team in an effective and timely manner.
- Manage invoicing inquiries, direct debit requests, fee considerations requests.
- Committed to continuous improvement, implementing corrective actions, and ensuring organisational compliance.
- A strong customer experience focus gained through working in CHSP or similar previous role.
- Previous demonstrated experience in an office/administration role.
- Advanced written and verbal communication skills.
- Ability to build strong internal relationships, including working within a multidisciplinary team.
- Ability to meet deadlines and manage multiple priorities.
- Strong organisational and analytical skills.
- Ability to work independently and proactively, identifying issues and potential solutions.
- Advanced computer skills, including word, excel, power point, database management.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your updated CV, via the link above. We look forward to hearing from you.
