Customer Experience Officer

4 days ago


Glen Eira, Australia Glen Eira City Council Careers Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Officer. As the first point of contact for our customers, you will be responsible for providing exceptional customer service and ensuring a positive experience for all visitors to our facilities.

Key Responsibilities
  • Provide face-to-face interactions with customers, answering queries and resolving issues in a professional and courteous manner
  • Respond to and resolve customer complaints and concerns in a timely and effective manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop and maintain a thorough knowledge of our products and services to provide accurate information to customers
  • Contribute to the development and implementation of customer service initiatives to improve customer satisfaction and loyalty
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Previous experience in a customer-facing role, preferably in a retail or service industry environment
  • Ability to work effectively in a team environment and contribute to achieving team goals and objectives
  • Sound negotiation skills and the ability to diplomatically handle conflict
  • Experience with Point of Sale Systems and ability to learn new software packages
  • First Aid certificate with up to date CPR (or be willing to obtain)
  • Weekend availability is a must
What We Offer
  • A competitive hourly rate of $35.69 + super
  • Opportunities for training and professional development
  • A dynamic and supportive work environment
  • The chance to work with a leading organisation in the community


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