Veterans Access Network Manager Darwin Position

4 days ago

Darwin, Northern Territory, Australia Department Of Veterans' Affairs Full time
Veterans Access Network Manager Darwin Job Summary

The Department of Veterans' Affairs is seeking a highly skilled and experienced Veterans Access Network Manager to lead our team in Darwin. As a key member of our organization, you will be responsible for managing front-line client service delivery and office operations to deliver high-quality services to veterans and their families.

Key Responsibilities:
  • Manage a team of client service officers to deliver services in person, via phone, email, or online.
  • Develop and implement strategies to improve client service delivery and office operations.
  • Liaise with internal and external stakeholders to ensure effective communication and collaboration.
  • Contribute to DVA projects and transformation initiatives to improve systems and processes.
  • Personally deliver services to support clients with complex needs.
Requirements:
  • Australian citizenship.
  • Relevant experience in client service management and team leadership.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Security clearance (Baseline Vetting) required.
What We Offer:
  • A competitive salary range of $97,735 - $110,982.
  • Attractive superannuation package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.

We welcome applications from diverse candidates and are committed to creating an inclusive workplace culture. If you are passionate about delivering exceptional client service and leading a team, we encourage you to apply for this exciting opportunity.

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