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Veterans Access Network Manager
2 months ago
We are seeking a highly skilled and experienced Veterans Access Network Manager to join our team at the Department of Veterans' Affairs.
Key Responsibilities- Manage the day-to-day client service delivery and office operations to deliver frontline services for veterans and their families.
- Lead a team of client service officers, setting expectations, managing performance, identifying and delivering training, building teams, and developing others.
- Obtain evidence to guide performance discussions and address underperformance by utilizing the department's underperformance policy.
- Liaise with key internal and external stakeholders, including other DVA business areas, other government departments, and agencies.
- Contribute to DVA projects and transformation initiatives, providing feedback to improve systems and processes.
- Australian citizenship.
- Ability to obtain and maintain a Baseline Vetting (AGSVA) security clearance.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.
We are committed to diversity, inclusion, and respect, and welcome applications from people with diverse skills, experiences, perspectives, and backgrounds.
