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Veterans Access Network Manager

2 months ago


Darwin, Northern Territory, Australia Department Of Veterans' Affairs Full time

Job Summary:

The Department of Veterans' Affairs is seeking a highly skilled and experienced Veterans Access Network Manager to join our team in Darwin. As a key member of our organization, you will be responsible for managing front-line client service delivery and office operations to deliver high-quality services to veterans and their families.

Key Responsibilities:

  • Manage the day-to-day client service delivery and office operations to deliver frontline services for veterans and their families.
  • Manage a team, including setting expectations, managing performance, identifying and delivering training, building teams, and developing others.
  • Obtain evidence to guide performance discussions and address underperformance by utilizing the department's underperformance policy.
  • Inspire and motivate a team of client service officers to be innovative, creative, and high performing.
  • Manage the workload of the team by allocating resources and ensuring key due dates are met.
  • Liaise with key internal and external stakeholders, including other DVA business areas, other government departments, and agencies.
  • Undertake and contribute to DVA projects and transformation initiatives and proactively provide feedback to improve systems and processes.
  • Personally deliver services as required to support clients who are at risk or have complex needs and are escalated to the manager.
  • Deliver presentations to ex-service organizations or other stakeholder groups.

Requirements:

  • Australian citizenship.
  • Successful completion of a pre-engagement screening check.
  • Baseline Vetting (AGSVA) security clearance.

About Us:

The Department of Veterans' Affairs is committed to attracting and recruiting a diverse workforce and welcomes applications from people with diverse skills, experiences, perspectives, and backgrounds. We are dedicated to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organization.