Veterans Access Network Manager

5 days ago

Darwin, Northern Territory, Australia Department of Veterans' Affairs Full time
Job Summary

The Department of Veterans' Affairs is seeking a highly skilled and experienced Veterans Access Network Manager to join our team in Darwin. As a key member of our organization, you will be responsible for managing front-line client service delivery and leading a team of client service officers.

Key Responsibilities
  • Client Service Delivery: Manage the day-to-day client service delivery and office operations to deliver high-quality services to veterans and their families.
  • Team Leadership: Lead a team of client service officers, including setting expectations, managing performance, identifying and delivering training, and building teams.
  • Performance Management: Obtain evidence to guide performance discussions and address underperformance by utilizing the department's underperformance policy.
  • Team Motivation: Inspire and motivate a team of client service officers to be innovative, creative, and high-performing.
  • Workload Management: Manage the workload of the team by allocating resources and ensuring key due dates are met.
  • Stakeholder Engagement: Liaise with key internal and external stakeholders, including other DVA business areas, government departments, and agencies.
  • Project Management: Undertake and contribute to DVA projects and transformation initiatives, and provide feedback to improve systems and processes.
  • Client Support: Personally deliver services as required to support clients who are at risk or have complex needs.
Requirements
  • Be an Australian citizen.
  • Successfully undergo a pre-engagement screening check.
  • Obtain and maintain a Baseline Vetting (AGSVA) security clearance.

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