Veterans Access Network Manager Darwin Position

2 days ago

Darwin, Northern Territory, Australia Department Of Veterans' Affairs Full time
Veterans Access Network Manager Darwin Job Summary

The Department of Veterans' Affairs is seeking a highly skilled and experienced Veterans Access Network Manager to lead the front-line client service delivery team in Darwin. As a key member of the Department's Veterans' Access Network, you will be responsible for managing a team that provides high-quality services to veterans and their families.

Key Responsibilities:
  • Manage the day-to-day client service delivery and office operations to deliver frontline services for veterans and their families.
  • Manage a team, including setting expectations, managing performance, identifying and delivering training, building teams and developing others.
  • Obtain evidence to guide performance discussions and address underperformance by utilising the department's underperformance policy.
  • Inspire and motivate a team of client service officers to be innovative, creative and high performing.
  • Manage the workload of the team by allocating resources, and ensuring key due dates are met.
  • Liaise with key internal and external stakeholders including other DVA business areas, other government departments and agencies.
  • Undertake and contribute to DVA projects and transformation initiatives and proactively provide feedback to improve systems and processes.
Requirements:
  • Australian citizenship.
  • Successful completion of a pre-engagement screening check.
  • Baseline Vetting (AGSVA) security clearance.
What We Offer:

The Department of Veterans' Affairs offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to attracting and retaining a diverse and inclusive workforce, and welcome applications from people with diverse skills, experiences, perspectives and backgrounds.

We are an equal opportunity employer and are committed to providing a workplace that is free from discrimination and harassment. We are also committed to providing reasonable adjustments to support employees with disabilities.

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