Strategic Account Manager

2 weeks ago

North Ryde, New South Wales, Australia Cerner Full time
About the Role

Cerner is seeking a highly skilled Strategic Account Manager to manage our relationship with a key strategic client in New South Wales. The ideal candidate will have a proven track record of driving growth and high levels of client satisfaction.

Key Responsibilities

  • Manage complex client relationships and advocate for the client within Cerner.
  • Build and maintain relationships at all levels and strategic partnerships with c-suite executive leadership and across the client organization.
  • Lead all aspects of all engagements with the client to achieve consistency in strategy, messaging and quality of interaction.
  • Provide oversight of implementation delivery to ensure that value is delivered to the client as committed.
  • Continuously grow the client satisfaction and reference-ability of the client to ensure clients actively promote the value of the client relationship.
  • Support the effective and efficient operational management of the client including invoicing, accounts receivable, collections and contractual interactions.
  • Serve as the customer's point of escalation and facilitate resolution of issues requiring executive attention.

About Us

Cerner is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer: Cerner is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.

* Which includes being a United States Affirmative Action Employer

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