Customer Service Leadership Role

4 weeks ago


Sydney, New South Wales, Australia Drakes Supermarkets Full time
About Us

Drakes Supermarkets is a leading Australian retailer, renowned for its commitment to excellence in customer service and community involvement.

Salary Package

We offer a highly competitive salary package, estimated at around $80,000 per annum, reflecting the company's dedication to attracting and retaining top talent.

Job Description

As a Customer Service Manager in Training, you will play a pivotal role in supervising our customer service department, tailoring store services to meet the unique needs of local customers. Your 'hands-on' approach, paired with excellent communication skills, will be essential in driving business growth and ensuring exceptional customer experiences.

Key Responsibilities
  • Lead by example, demonstrating an unparalleled commitment to customer service
  • Supervise the customer service team, providing guidance and support to achieve outstanding results
  • Maintain strong relationships with team members, management, and customers to drive business success
  • Develop and implement strategies to enhance customer satisfaction and loyalty
  • Analyze sales data and market trends to inform business decisions
Required Skills and Qualifications
  • Demonstrate a passion for delivering exceptional customer service
  • Showcase a positive attitude and a willingness to learn and grow
  • Proven problem-solving skills and ability to adapt to changing situations
  • Excellent communication and leadership skills
  • Familiarity with front-end and POS systems (desired)
Benefits

We offer a dynamic work environment, opportunities for career advancement, and a comprehensive benefits package that includes:

  • A highly competitive salary
  • Ongoing training and development
  • Opportunities for career progression

Join us on our journey to becoming Australia's premier supermarket chain, where every customer interaction counts, and teamwork drives success.



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