Customer Service Leadership Role
4 weeks ago
Drakes Supermarkets is a leading Australian retailer, renowned for its commitment to excellence in customer service and community involvement.
Salary PackageWe offer a highly competitive salary package, estimated at around $80,000 per annum, reflecting the company's dedication to attracting and retaining top talent.
Job DescriptionAs a Customer Service Manager in Training, you will play a pivotal role in supervising our customer service department, tailoring store services to meet the unique needs of local customers. Your 'hands-on' approach, paired with excellent communication skills, will be essential in driving business growth and ensuring exceptional customer experiences.
Key Responsibilities- Lead by example, demonstrating an unparalleled commitment to customer service
- Supervise the customer service team, providing guidance and support to achieve outstanding results
- Maintain strong relationships with team members, management, and customers to drive business success
- Develop and implement strategies to enhance customer satisfaction and loyalty
- Analyze sales data and market trends to inform business decisions
- Demonstrate a passion for delivering exceptional customer service
- Showcase a positive attitude and a willingness to learn and grow
- Proven problem-solving skills and ability to adapt to changing situations
- Excellent communication and leadership skills
- Familiarity with front-end and POS systems (desired)
We offer a dynamic work environment, opportunities for career advancement, and a comprehensive benefits package that includes:
- A highly competitive salary
- Ongoing training and development
- Opportunities for career progression
Join us on our journey to becoming Australia's premier supermarket chain, where every customer interaction counts, and teamwork drives success.
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