Customer Service Officer

3 weeks ago


Brisbane, Queensland, Australia Hearing Australia Full time

Customer Service Officer

Are you passionate about providing exceptional customer service and making a difference in people's lives? We are seeking a Customer Service Officer to join our team at Hearing Australia.

Key Responsibilities

  • Provide outstanding customer service to clients of all backgrounds, including children and adults with complex needs.
  • Manage front counter and telephone enquiries, including booking appointments, processing claims, and data entry.
  • Liaise with clients, clinicians, and other stakeholders to ensure seamless service delivery.
  • Perform minor hearing aid repairs and troubleshooting, and assist clinicians with clinical services.

Requirements

  • Experience in a customer-facing role, preferably in healthcare or administration.
  • Intermediate to advanced level computer literacy and familiarity with iPad applications.
  • Strong problem-solving skills, attention to detail, and ability to work independently.

Why Hearing Australia?

We are a leader in hearing health, committed to delivering the best solutions for our clients. Our team is passionate, dedicated, and driven to make a difference. If you share our values and are looking for a rewarding career, apply today



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