Hotel Service Leader

1 day ago

Darwin, Northern Territory, Australia beBeeService Full time $90,000 - $110,000
Front Desk Manager

This role is ideal for natural leaders who can drive service at every level. As a Front Desk Manager, you will work closely with the Front Office team to implement and maintain high standards of customer service.

About the Role

The position plays a key role in the Front Office, where you will be responsible for:

  • Working various shifts, including evenings and weekends
  • Providing exceptional customer service in a busy environment
  • Communicating effectively with guests, management, and team members
  • Assisting with department management while on shift
  • Maintaining excellent personal presentation
  • Monitoring hotel presentation and staff grooming
  • Anticipating guest needs before they ask
  • Being highly team-oriented
Requirements

To succeed in this role, you should have:

  • Experience in a similar role within a 4 or 5-star environment
  • A strong background in hotel management, including knowledge of reservations, accounts, complaint handling, and problem-solving
  • Experience using hotel software
  • A proven background in front desk and reservation operations

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