Airport Customer Service Representative

7 days ago


Adelaide, South Australia Regional Express (Rex) Full time

We are looking for qualified and enthusiastic individuals to become part of the Rex Adelaide Airport Team in the capacity of a part-time Customer Service Officer.

Reporting Structure:

This role reports directly to the Adelaide Airport Manager.

Key Responsibilities:

  • Facilitate domestic and regional check-in, as well as departure and arrival services for Rex at Adelaide Airport.
  • Handle reservations and ticket sales, including the collection of payments.
  • Perform pre-flight and post-flight duties.
  • Edit flight information as necessary.
  • Conduct sales reporting and maintain appropriate records.
  • Assist with the receipt and dispatch of aircraft, including operating the aerobridge when required.
  • Manage Rex Lounge responsibilities, including guest processing, restocking supplies, and maintaining cleanliness.
  • Provide assistance to customers with special needs.
  • Support customers with inquiries regarding damaged and lost baggage.
  • Adhere to the company's safety policies and standard operating procedures.
  • Undertake additional tasks as directed by the Airport Manager.

Qualifications:

  • Preferred experience with airport operations and the Sabre system.
  • Ability to obtain an ASIC (Aviation Security Identification Card) and an aerobridge license.
  • Willingness to work shifts that may include early mornings, evenings, and weekends.
  • Strong teamwork skills and a commitment to punctuality.
  • Excellent written and verbal communication abilities.
  • Professional appearance and demeanor.
  • High level of computer literacy.
  • Capability to work independently.

Application Process:

Interested candidates are encouraged to submit their applications, including a CV and cover letter, through the designated application process.



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