Airport Customer Service Representative
7 days ago
We are looking for dedicated and qualified individuals to fill the role of a part-time Customer Service Officer with Regional Express (Rex).
Reporting Structure:
This role will report directly to the Airport Manager.
Key Responsibilities:
- Facilitate domestic and regional check-in, as well as departure and arrival services for Rex at the airport.
- Handle reservations and ticket sales, including the collection of payments.
- Perform pre-flight and post-flight tasks.
- Edit flight details as necessary.
- Conduct sales reporting and record-keeping functions as required.
- Assist with the receipt and dispatch of aircraft, including operating the aerobridge when needed.
- Manage Rex Lounge responsibilities, such as processing guests, restocking supplies, and maintaining cleanliness.
- Provide assistance to customers with special needs.
- Address inquiries regarding damaged and lost baggage.
- Adhere to the company's safety policies and standard operating procedures.
- Carry out additional tasks as assigned by the Airport Manager.
Qualifications:
- Experience with airport operations and the Sabre system is preferred.
- Must be able to obtain an ASIC (Aviation Security Identification Card) and an aerobridge license.
- Willingness to work shifts that may include early mornings, evenings, and weekends.
- Ability to collaborate effectively within a team and a commitment to punctuality.
- Strong written and verbal communication skills.
- Professional appearance and demeanor.
- High level of computer literacy.
- Capability to work independently.
Application Process:
Interested candidates are encouraged to submit their applications, including a CV and cover letter, through the designated application process.
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