Airport Customer Service Representative

7 days ago


Adelaide, South Australia Regional Express (Rex) Full time

We are looking for dedicated and qualified individuals to fill the role of a part-time Customer Service Officer with Regional Express (Rex).

Reporting Structure:

This role will report directly to the Airport Manager.

Key Responsibilities:

  • Facilitate domestic and regional check-in, as well as departure and arrival services for Rex at the airport.
  • Handle reservations and ticket sales, including the collection of payments.
  • Perform pre-flight and post-flight tasks.
  • Edit flight details as necessary.
  • Conduct sales reporting and record-keeping functions as required.
  • Assist with the receipt and dispatch of aircraft, including operating the aerobridge when needed.
  • Manage Rex Lounge responsibilities, such as processing guests, restocking supplies, and maintaining cleanliness.
  • Provide assistance to customers with special needs.
  • Address inquiries regarding damaged and lost baggage.
  • Adhere to the company's safety policies and standard operating procedures.
  • Carry out additional tasks as assigned by the Airport Manager.

Qualifications:

  • Experience with airport operations and the Sabre system is preferred.
  • Must be able to obtain an ASIC (Aviation Security Identification Card) and an aerobridge license.
  • Willingness to work shifts that may include early mornings, evenings, and weekends.
  • Ability to collaborate effectively within a team and a commitment to punctuality.
  • Strong written and verbal communication skills.
  • Professional appearance and demeanor.
  • High level of computer literacy.
  • Capability to work independently.

Application Process:

Interested candidates are encouraged to submit their applications, including a CV and cover letter, through the designated application process.



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