Airport Services Supervisor

3 days ago


Adelaide, South Australia Emirates Full time
Job Summary

The Airport Services Supervisor will be responsible for overseeing the day-to-day operations of the airport services team, ensuring that all tasks are completed efficiently and effectively. This role requires strong leadership and communication skills, as well as the ability to work well under pressure.

Key Responsibilities
  • Team Leadership: Supervise and manage a team of airport services staff, providing guidance and support as needed.
  • Operational Management: Oversee the planning and execution of airport services operations, ensuring that all tasks are completed on time and to a high standard.
  • Customer Service: Provide exceptional customer service to airline passengers and staff, responding to queries and resolving issues in a timely and professional manner.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
  • Reporting and Analysis: Prepare and submit regular reports on airport services operations, analyzing data to identify trends and areas for improvement.
  • Training and Development: Provide training and development opportunities for airport services staff, ensuring that they have the skills and knowledge needed to perform their roles effectively.
  • Compliance and Risk Management: Ensure that all airport services operations are compliant with relevant laws and regulations, identifying and mitigating risks as needed.
Requirements
  • Experience: Significant experience in airport services or a related field, with a proven track record of leadership and operational management.
  • Education: High school level of education or equivalent.
  • Skills: Strong leadership and communication skills, with the ability to work well under pressure. Proficient in Microsoft Word, Excel, and Outlook.
  • Language: English language proficiency, with the ability to communicate effectively with staff and customers.
Working Conditions

This role requires the ability to work a rotating shift roster, including weekends, public holidays, and early morning/night shifts. The successful candidate will be required to work in a fast-paced environment, with a high level of attention to detail and a commitment to delivering exceptional customer service.



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