Experienced Medical Office Receptionist
6 days ago
Overview: A reputable medical practice is seeking a dedicated and experienced Medical Receptionist to join their team. This full-time position requires a professional who can deliver exceptional customer service and possess strong administrative skills.
Role Summary: As the first point of contact for patients, the Medical Receptionist plays a crucial role in creating a welcoming and efficient environment. This position involves a variety of responsibilities aimed at supporting both patients and staff in achieving the practice's goals.
Key Responsibilities:
- Provide timely and professional responses to inquiries regarding administrative and health-related matters.
- Assist nursing and administrative staff as needed to ensure smooth operations.
- Support the onboarding process for new administrative personnel.
- Ensure all office documentation is accurately completed and maintained.
- Maintain confidentiality of patient and practice information, adhering to privacy standards.
- Offer backup assistance to fellow administrative staff to maintain high-quality client service.
- Manage communications via telephone and documentation, ensuring alignment with practice protocols.
- Participate in ongoing professional development and training opportunities.
- Keep personal training records up to date.
Essential Qualifications:
- Demonstrated excellence in customer service, particularly in handling sensitive inquiries.
- Proven experience in administrative roles, preferably within the healthcare sector.
- Familiarity with medical office operations, ideally in a surgical setting.
- Proficient in using computer software, particularly Microsoft Office Suite.
- Strong verbal and written communication skills, with the ability to engage empathetically with diverse individuals.
- Effective prioritization and time management skills in a fast-paced environment.
- Experience in processing patient payments and claims submissions.
- Knowledge of scheduling surgical appointments and providing necessary pre-procedure information.
- Attention to detail and a collaborative approach to teamwork.
If you possess the necessary skills and experience, we encourage you to consider this opportunity to contribute to a dynamic medical practice.
Equal Opportunity Employer: Randstad is committed to promoting diversity and providing equal employment opportunities for all candidates.
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