Experienced Medical Office Coordinator

6 days ago

Adelaide, South Australia Randstad Full time

Position Overview: Our esteemed medical client is seeking a dedicated and experienced Medical Receptionist to join their team. This full-time role is ideal for individuals with a background in medical administration, although prior experience in a medical setting is not mandatory. Exceptional customer service skills and a solid foundation in administrative duties are essential for consideration.

Role Responsibilities:

  • Serve as the initial point of contact for patients, ensuring a professional and welcoming atmosphere.
  • Handle inquiries related to administrative and health-related matters with efficiency and professionalism.
  • Provide support to administrative and nursing staff as required.
  • Assist in onboarding new administrative personnel as necessary.
  • Ensure that all office documentation is accurately completed and maintained.
  • Uphold confidentiality regarding patient and practice information, refraining from discussing sensitive matters outside of authorized personnel.
  • Offer backup support to fellow administrative staff to guarantee seamless client service.
  • Manage all telephone and document communications in accordance with practice protocols.
  • Participate in the assessment and enhancement of personal and professional development.
  • Attend mandatory training sessions and external lectures as provided by the practice.
  • Maintain comprehensive training records.

Key Qualifications:

  • Demonstrated excellence in customer service, particularly in handling sensitive inquiries both in person and over the phone.
  • Proven track record in administrative roles.
  • Experience in the healthcare sector is preferred, especially within a surgical practice.
  • Proficient in adapting to new systems, with experience in Microsoft Office and other computerized processing tools.
  • Strong verbal and written communication skills, with the ability to engage with diverse individuals empathetically.
  • Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
  • Experience in processing patient payments and managing claims submissions.
  • Knowledge of scheduling patients for surgical procedures and providing necessary preparatory information.
  • Meticulous attention to detail.
  • Collaborative team player focused on achieving collective goals.

If you possess the relevant skills and are interested in this opportunity, we encourage you to submit your application. At Randstad, we are committed to promoting equal employment opportunities and embracing diversity in the workplace.

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