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3 months ago
My medical client in the CBD has a fantastic opportunity for a full time, experienced Medical Receptionist. Ideally you will have worked in a medical practice before but it is not essential. Great customer service and proven administration experience is required in order to be considered. The working hours required will be 38 hours per week. Part time (.8) candidates with excellent experience will also be considered.
The Medical Receptionist is responsible for providing a professional patient focussed image of this Practice as the first point of contact. This role provides a well organised, caring and friendly service to patients and other staff members to assist in the achievement of the philosophy and objectives of the Practice.
Key Responsibilities:
clients in a timely and professional mannerSupport other administrative and nursing staff as the neededAssist in orientation of new administration staff as requiredEnsure office documentation is appropriately completedPractice and patient information is treated as confidential and not discussed outside of the practice or in the
presence of any person not authorised by the DoctorsProvides appropriate back-up and assistance to other administrative officers to ensure continued provision of
client serviceManage telephone and document communications' professionally and communicate them to team members in line with practice proceduresSuitable and timely backup is provided for other administrative rolesParticipates in assessment and continuous improvement of professional and personal developmentAttends in-service/external lecturers offered by the practice including annual mandatory trainingMaintains own training records Essential for this position:
Excellent customer service skills and experienced in dealing with sensitive and demanding public enquiries
by telephone and face to faceProven administrative experienceExperience working within the medical industry, ideally for a Surgeon's office but not essentialAbility to adapt to new systems with experience in the use of computerised work processing packages
specifically Microsoft OfficeExcellent verbal and written communication skills with the ability to relate to people from a variety of backgrounds without prejudice and with empathyDemonstrated ability in determining priorities and meeting deadlines whilst working with demanding workloads and/or large volumes of workExperience processing patient payments and submitting to claims to Services Australia etcExperience booking patients for surgery and providing related information including preparation for procedure and informed financial consent documentationExcellent attention to detailWorks collaboratively with the team to achieve work outcomes If you are interested in this exciting opportunity and have the relevant skills required, please apply online with your updated CV. For further enquiries, please call Kammy Lee on or email Please note only the shortlisted applicants will be contacted immediately, I look forward to seeing your application. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. skills Medical Receptionist
qualifications This position requires medical industry experience in a similar role along with excellent customer service skills
education Secondary School/High School
