Career Opportunities in Customer Service and Claims Administration
5 days ago
Claims Service Specialist Role
We are seeking an individual to fill a Claims Service Specialist position within our team.
Job Description:The role involves providing customer service and administrative support for claims. Key responsibilities include undertaking customer service and administration in support of the claims function, handling all administration of claims files and policy administration systems with accuracy, care, and in accordance with TAL standard processes, procedures, and policies.
Other key tasks involve processing customer amendments post-claims via administration systems, supporting customers through claims lodgement and information gathering to assess claims, and managing communication with customers and clients relating to claim management.
Key Responsibilities:- Undertaking customer service and administration in support of the claims function.
- Handling all administration of claims files and policy administration systems with accuracy, care, and in accordance with TAL standard processes, procedures, and policies.
- Processing customer amendments post-claims via administration systems.
- Supporting customers through claims lodgement and information gathering to assess claims.
- Managing communication with customers and clients relating to claim management.
Required Skills:
To be successful in this role, you must possess excellent problem-solving skills, outstanding relationship management and negotiation skills, and meticulous attention to detail. Previous experience in a customer service or administration-based role is preferred.
- Excellent problem-solving skills.
- Outstanding relationship management and negotiation skills.
- Meticulous attention to detail.
- Understanding of medical terminology (desirable).
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