Claims Administrator

1 week ago


Melbourne, Victoria, Australia Aia Full time

BE THE DIFFERENCE

At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

Due to an internal promotion, we have an opportunity to join our claims administration team. You will ensure internal and external customer queries and request are reviewed and actioned on a timely manner, including claims set up, provision of claims and expenses payments, exception report remediation and requesting and following up requirements.

To do this successfully you will:

- Set up new claims within the relevant claims systems
- Identify and take ownership of rectifying issues with the information supplied to you by fund administrators and case managers including clarifying where data is missing or inconsistent with existing data or policy terms
- Logging Inbound work items and distributed to relevant case managers in alignment with documented procedures and service standards
- Relevant activities are accurately logged within claims systems to support operational and service level reporting
- Claims drop boxes are monitored on a daily basis to ensure that all work items are cleared on a daily basis
- For Claims, requests for medical and other requirements related claims are forwarded to the relevant third party and follow ups registered within claims systems
- Payment processing and authorising- Previous Customer Service experience
- Life Claims administration experience (Highly Regarded)
- Computer Literacy
- Why choose AIA:
- At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone's life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement
- At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality - the world's leading science-backed wellbeing programme - we've started a movement to make Australia the healthiest, best protected nation in the world.- As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives.- AIA is different. Are you?


  • Claims Administrator

    2 weeks ago


    Melbourne, Victoria, Australia TIC (Reverse Logistics) Pty Ltd Full time $60,000 - $80,000 per year

    TIC (Reverse Logistics) operates throughout Australia and New Zealand managing the product returns process on behalf of major Australian retailers. The TIC (Reverse Logistics) Claims Administrator is a critical role within the Company, primarily acting as a 'claim's department' on behalf of our customers to seek credit from suppliers and manufacturers for...


  • Melbourne, Victoria, Australia beBeeAdministration Full time $90,000 - $110,000

    Job Overview:We are seeking an experienced Claims Administrator to join our team. In this role, you will be responsible for managing claims from initiation to closure, providing exceptional customer service, and working closely with clients and stakeholders.About the Role:Manage claims from receipt to resolution, ensuring timely and efficient...

  • Claims Administrator

    2 weeks ago


    Melbourne, Victoria, Australia beBeeAdministrative Full time $60,000 - $80,000

    Job OpportunityWe offer a career path for a motivated Claims Administrator in Melbourne.This role involves overseeing claims portfolios, updating clients on construction progress, and providing support to Construction Supervisors and Claims Account Managers.Main Responsibilities:Register client claims into an in-house systemTriage claims by complexity and...

  • Claims Administrator

    2 weeks ago


    Melbourne, Victoria, Australia beBeeAdministration Full time $63,000 - $87,000

    Job TitleAbout the RoleWe are seeking a seasoned administrator to manage WorkCover claims and provide expert advice on administration.Key ResponsibilitiesManage end-to-end WorkCover claims, including registration, document collation, and claim forwarding.Calculate Pre-injury Average Weekly Earnings with assistance from colleagues.Review and register...

  • Claims Administrator

    2 weeks ago


    Melbourne, Victoria, Australia beBeeclaims Full time $69,988 - $87,124

    About Us:Gallagher Bassett's Eligibility branch specialises in making quality decisions relating to determining liability of newly-lodged worker's compensation claims within designated timeframes.Overview:We are seeking an individual with excellent customer service and administration skills to support the eligibility function ensuring all new claims received...

  • Claims Administrator

    2 weeks ago


    Melbourne, Victoria, Australia beBeeWarranty Full time $90,000 - $120,000

    Service Coordinator Job Description:The successful candidate will provide high-level administrative support to the Service team and ensure that all warranty claims are processed efficiently and accurately. This role involves managing the process of reviewing warranty claims, collaborating with the Service team to confirm claims and plan deliveries,...


  • Melbourne, Victoria, Australia beBeeClaims Full time $72,219 - $122,868

    Claims AdministratorWe are seeking a skilled Claims Administrator to join our team. This is an excellent opportunity for someone who wants to work in the insurance industry and make a real difference.The successful candidate will be responsible for managing claims, investigating incidents, and negotiating settlements.To be successful in this role, you will...


  • Melbourne, Victoria, Australia beBeeClaims Full time $120,000 - $150,000

    We are currently seeking an accomplished Claims Administrator to oversee the administration of claims and insurance tasks on our platform.Key Responsibilities:Effectively manage a team to administer and finalise claims and insurance tasks.Oversee the daily administration and finalisation of all claims and insurance tasks performed by onshore and offshore...


  • Melbourne, Victoria, Australia beBeeClaims Full time $60,000 - $72,000

    Job Summary:">This is a temporary claims administration position that involves analysing customer claims, liaising with stakeholders and processing multiple claims per day.">About the Role:">">Analyse customer claims processed through various channels and logged with the relevant team.">Determine claim validity by working closely with internal stakeholders...


  • Melbourne, Victoria, Australia beBeeAdministration Full time $80,000 - $140,000

    Are you seeking a challenging role that leverages your skills and experience? We are currently looking for highly motivated professionals to join our team as Claims Administration Specialists.About the Role:We are seeking experienced professionals who can contribute to our claims administration function. As a Claims Administration Specialist, you will be...