Technical Documentation Specialist
18 hours ago
About Us:
CDC Data Centres is a leading operator of sovereign, secure, and world-class data centre facilities in Australia.
Headquartered in Canberra, our diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with high-speed carrier grade networks.
We are passionate about creating an inclusive workplace that promotes and values diversity. Our mission is to attract, retain and grow the world's best data centre team.
Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.
About the Role:
As the Technical Documentation Specialist for our DC Operations Business Unit, you will support the day-to-day management of our Data Centres by ensuring CDC personnel have access to documentation that is essential for their roles.
You will enhance operational efficiency, service quality, data management practices and drive continuous improvement through process optimisation.
Key Responsibilities:
- Manage daily system operations, troubleshoot and resolve issues, provide user support, and deploy system updates while analysing processes for improvement.
- Set and maintain standards for document creation, review, and approval, addressing feedback and ensuring quality compliance.
- Create and update user guides and training materials, deliver training sessions, provide technical support, and communicate effectively with stakeholders.
- Track document status, generate activity reports, and align document management practices with organisational goals.
About You:
This role is ideal for someone with a strong background in information management, a keen eye for detail, and experience in fast-paced environments.
Essential Qualifications:
- Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.
- Experience:
- Strong technical skills with a solid understanding of Microsoft Sharepoint and Power BI, super-user level skills across both tools.
- Previous experience in document control, workflow management and information systems administration.
- Proficiency in database applications and Microsoft Dynamics certifications (e.g., MB-300, MB-310, MB-320) are desirable.
- Excellent problem-solving and analytical skills, Exceptional communication and interpersonal skills.
Salary Range: $80,000 - $110,000 per annum, dependent on experience.
CDC Data Centres offers a competitive salary, opportunities for professional growth and development, and a dynamic work environment.
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