Customer Service Manager

4 days ago

Sydney, New South Wales, Australia Optimal Recruitment Full time

Optimal Recruitment is seeking a highly motivated and experienced Customer Service Manager to oversee the delivery of exceptional customer service for our client based in Sydney's Northern Beaches.

The successful candidate will be responsible for managing a team of service professionals, ensuring that all customer inquiries and concerns are addressed in a timely and efficient manner, and maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Manage technical service staff
  • Ensure that members of staff are attending to their daily tasks and meeting their agreed KPIs
  • Managing and overseeing service delivery in-house or on-site
  • Providing technical and service support to partners and end users
  • Managing of customer technical needs.
  • Overseeing service agents' activities, liaise with international partners on service issues
  • Overall overseeing of the service activities and services provided.
  • Review and analyze internal service processes.
  • Provide strategic advice on service and warranty program.
  • Budget preparation, tracking and Targets.
  • Management of ongoing team training requirements and certification in accordance with international KPI's

Qualifications and Skills:

  • Management skillsets with the ability to manage internal and external personnel
  • Degree or similar in technical fields or relevant commercial or practical experience
  • Knowledge of Electrical circuitry and or relevant certifications for working with 120+ volts-highly desirable
  • Previous experience in a service management role
  • Technical organizational and problem-solving skills
  • Strong leadership and management skills
  • Customer service focused
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with other departments and stakeholders
  • Strong problem-solving and decision-making skills
  • Knowledge of relevant regulations and standards
  • Ability to analyze and determine improvements by optimizing workflows, and eliminating waste
  • Knowledge of wide format printing-highly desirable

Salary: AU$90,000 - AU$110,000 per annum, depending on experience.

Benefits:

  • Free on-site parking
  • Access to free and confidential Employee Assistance Program
  • Access to extensive lifestyle, wellbeing and financial discounts and benefits
  • Employees receive birthday and service anniversary vouchers
  • Celebrate monthly social events
  • Career development opportunities
  • Supportive leadership team
  • Excellent team culture

This is a fantastic opportunity for an experienced Customer Service Manager to join a leading marketing, distribution and sales provider of print solutions, 3D milling and engraving technologies.

  • Appliance Service Technician

    4 weeks ago

    Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong design heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious.We are seeking a high calibre Appliance Service Technician to join our Sydney team, who is sustainably minded and can use their knowledge to repair appliances...

  • Assistant Store Manager Opportunity

    1 week ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    Our purpose of creating the fabric of a better life for our People and Planet is at the heart of everything we do. We believe that everyone should have equal access to opportunities – including education, healthcare and employment.We are seeking an experienced Assistant Store Manager to join our team at Bras N Things Bondi Junction Store. As a key member...

  • Empowering Assistant Store Manager

    3 days ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    About UsAt Hanes Brands Australasia, we pride ourselves on a supportive and inclusive culture, as well as our commitment to creating good impact on our community & planet.We believe that everyone should have equal access to opportunities – including education, healthcare and employment. We're looking for a driven and enthusiastic Assistant Store Manager to...

  • Assistant Store Manager

    3 weeks ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    About the RoleWe are seeking a motivated and enthusiastic Assistant Store Manager to lead our team at Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key ResponsibilitiesLead by example to create memorable, honest, and empowering customer connections.Assist in the training and development...

  • Customer Service Manager

    4 weeks ago

    Sydney, New South Wales, Australia OM PACKAGING Full time

    We are seeking a highly skilled and experienced individual to fill the role of Customer Service Manager at OM PACKAGING. The successful candidate will be responsible for implementing and ensuring the highest quality of service by receiving feedback from customers and collaborating with relevant professionals as needed.The ideal candidate will have extensive...

  • Assistant Store Manager

    4 weeks ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    About the RoleWe are seeking a driven and enthusiastic Assistant Store Manager to join our team at the Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key ResponsibilitiesLead by example by creating memorable, honest, and empowering customer connections.Assist in the training and...

  • Customer Service Manager

    4 weeks ago

    Sydney, New South Wales, Australia PATH4 Group Full time

    Job Title: Customer Service ManagerJob Summary:We are seeking a highly experienced Customer Service Manager to lead our National Customer Service team. The successful candidate will have a proven track record of managing high-performing teams and driving business growth.Key Responsibilities:Lead and manage the National Customer Service team to deliver...

  • Customer Service Manager

    3 weeks ago

    Sydney, New South Wales, Australia Job2Go Pty Ltd Full time

    **Job Title:** Customer Service ManagerCompany: Job2Go Pty LtdJob Type: Full-TimeLocation: Sydney NSW 2000About the Job:We are seeking an experienced Customer Service Manager to oversee and enhance our customer service operations. The ideal candidate will have a knack for leadership and a passion for building strong client relationships.Key...

  • Customer Service Manager

    4 weeks ago

    Sydney, New South Wales, Australia EBR Full time

    Role: Customer Service ManagerWe are seeking a talented Customer Service Manager for one of our major clients in the telecommunication industry. Our client aims to provide consumers with unique mobile experiences and make a difference in the global telco industry. If you share the same passion, continue reading to see if this is the perfect role for you.Key...

  • Assistant Store Manager

    4 weeks ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Store Manager to join our team at Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key Responsibilities:Lead by example by creating memorable, honest, and empowering customer connections.Assist in the training and...

  • Customer Service Manager

    6 days ago

    Sydney, New South Wales, Australia Hungry Jacks Full time

    At Hungry Jack's, we're seeking an exceptional Customer Service Manager to join our Restaurant Leadership Team.Company OverviewWe're a dynamic and fast-paced company dedicated to delivering outstanding customer experiences. Our restaurants are the heartbeat of our business, and we're looking for someone who shares our passion for providing excellent service...

  • Customer Service Manager

    4 weeks ago

    Sydney, New South Wales, Australia PATH4 Group Full time

    Job Title: Customer Service ManagerJob Summary:This is a leadership role within the National Customer Service team at PATH4 Group. The successful candidate will have proven experience in leading a Customer Service team, preferably within International Logistics, Supply Chain, or Freight Forwarding.Key Responsibilities:Lead, support, train, motivate, and...

  • Customer Service Manager

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    About this roleAt the Commonwealth Bank of Australia, we aim to deliver exceptional customer experiences and build long-lasting relationships with our customers. As a Team Manager in the Contact Centre, you will play a key role in achieving this goal.Key responsibilitiesTeam culture and performanceDevelop and maintain a team culture that champions...

  • Customer Service Manager

    7 days ago

    Sydney, New South Wales, Australia Hungry Jacks Full time

    Are you passionate about delivering exceptional customer experiences and leading a high-performing team? Hungry Jack's is seeking an experienced Customer Service Manager to join our Restaurant Leadership Team.Competitive Salary: $65,835About the Role:We are looking for a results-driven leader who can provide guidance and support to our restaurant staff. As a...

  • Customer Service Manager

    4 weeks ago

    Sydney, New South Wales, Australia Abbott Full time

    This is a Customer Service Manager role with one of the leading companies in the world right now, Abbott, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.More About the Role at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self...

  • Customer Service Manager/Customer Service Assistant Leader

    6 days ago

    Sydney, New South Wales, Australia Drakes Supermarkets Full time

    Drake Supermarkets is a retail industry success story. A family-owned and operated private company, we are Australia's largest independently owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.The successful applicant will have the opportunity to treat their department as if it were their own...

  • Customer Service Manager

    3 weeks ago

    Sydney, New South Wales, Australia SHERIDAN Full time

    At Sheridan, we're looking for a driven and enthusiastic Assistant Store Manager to lead and inspire our team to achieve budgets, KPIs, and targets.About the RoleWe're seeking a highly motivated and experienced Assistant Store Manager to join our team at the Sheridan Birkenhead Outlet. As a key member of our retail team, you'll be responsible for driving a...

  • Customer Service Manager

    4 weeks ago

    Sydney, New South Wales, Australia Oaks Hotels Full time

    Job Title: Front Office SupervisorWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Oaks Sydney Goldsbrough Suites. This is an exciting opportunity for a customer service professional to take on a leadership role and contribute to the success of our hotel.About the Role:Lead and support the Front Office team in...

  • Customer Service Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia Impel Management Full time

    Customer Service Team Lead OpportunityImpel Management is seeking a highly motivated and experienced Customer Service Team Lead to join our dynamic team in Sydney. As a key member of our customer service team, you will be responsible for leading, motivating, and managing a team of customer service representatives to ensure the highest standards of service...

  • Customer Service Manager

    6 days ago

    Sydney, New South Wales, Australia Atlas Recruitment Experts Full time

    At Atlas Migration, we are committed to delivering exceptional customer service and experience. As a leading migration and education agency in Sydney, we are seeking an experienced Customer Service Manager to join our team.Key Responsibilities:Lead and manage a team of customer service representatives, ensuring they provide excellent customer service and...