Customer Service Manager

3 weeks ago

Sydney, New South Wales, Australia Oaks Hotels Full time

Job Title: Front Office Supervisor

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Oaks Sydney Goldsbrough Suites. This is an exciting opportunity for a customer service professional to take on a leadership role and contribute to the success of our hotel.

About the Role:

  • Lead and support the Front Office team in providing exceptional guest experiences
  • Act as a role model, sharing expertise and inspiring the team to deliver outstanding service
  • Ensure daily tasks are completed accurately and efficiently
  • Conduct guest arrivals and departures, resolving any issues promptly and professionally

Requirements:

  • Extensive experience working in a hotel or resort environment
  • Exceptional customer service skills and a positive attitude
  • Ability to manage time effectively and prioritize tasks
  • Professional presentation and excellent communication skills
  • Availability to work weekends if required

Benefits:

  • 50% discounts on accommodation across Minor Hotel brands in Australia and New Zealand
  • Discounts on food and beverage outlets
  • Additional paid leave, including birthday and study leave
  • Wellbeing programs and reward and recognition schemes
  • Uniform provided and laundry allowance for Front Office roles

Oaks Hotels offers a dynamic and supportive work environment, with opportunities for career progression and professional development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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