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Customer Service Manager

1 month ago

Sydney, New South Wales, Australia PATH4 Group Full time

Job Title: Customer Service Manager

Job Summary:

We are seeking a highly experienced Customer Service Manager to lead our National Customer Service team. The successful candidate will have a proven track record of managing high-performing teams and driving business growth.

Key Responsibilities:

  • Lead and manage the National Customer Service team to deliver exceptional customer service and drive business growth.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with internal teams to ensure seamless service delivery and resolve customer issues.
  • Recruit, retain, and develop high-performing team members.
  • Ensure compliance with company policies and procedures.

Requirements:

  • Proven experience in leading a Customer Service team, preferably in International Logistics, Supply Chain, or Freight Forwarding.
  • Strong leadership and interpersonal skills.
  • Commercial acumen and solid business experience.
  • Full Australian working rights for a minimum of 5 years.

What We Offer:

  • Attractive salary package.
  • Beautiful offices in the heart of the CBD.
  • Hybrid working arrangement.

Contact: For a confidential discussion, please contact Nicole Reynolds on 0459 100 306. PATH4 Group has a variety of vacancies across Freight Forwarding, Customs, and Logistics. Click this link to view www.path4group.com/jobs.