Customer Service Manager

1 week ago


Sydney, New South Wales, Australia Hungry Jacks Full time

At Hungry Jack's, we're seeking an exceptional Customer Service Manager to join our Restaurant Leadership Team.

Company Overview

We're a dynamic and fast-paced company dedicated to delivering outstanding customer experiences. Our restaurants are the heartbeat of our business, and we're looking for someone who shares our passion for providing excellent service and creating memorable experiences for our guests.

Salary

The successful candidate will be rewarded with a competitive salary of $65,835, reflecting the importance of this role in driving customer satisfaction and restaurant success.

Job Description

As a Customer Service Manager, you'll play a key role in shaping the customer experience across all aspects of our restaurants. You'll work closely with our Restaurant Managers to develop and implement strategies that drive sales growth, improve customer satisfaction, and enhance operational efficiency.

You'll be responsible for leading a team of customer-facing staff, ensuring they have the skills and knowledge to deliver exceptional service. Your expertise in customer service, employee development, and leadership will help us maintain our reputation for excellence and drive business results.

Required Skills and Qualifications
  • Proven experience in customer-facing roles or hospitality leadership
  • Excellent communication and interpersonal skills
  • Ability to lead and motivate teams to achieve high standards
  • Familiarity with customer service principles and practices
Benefits

We offer a comprehensive benefits package, including:

  • Competitive salary and bonus structure
  • Extensive training and development opportunities
  • Opportunities for internal promotion and career advancement
  • Discounts at all Hungry Jack's restaurants
Other Requirements

All applicants must provide a National Police check as part of the recruitment process. We're committed to diversity and equal opportunities and welcome applications from candidates with diverse backgrounds and experiences.



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