Building Smarter Customer Journeys

2 days ago

Sydney, New South Wales, Australia beBeeCustomerLoyalty Full time $90,000 - $120,000

Unlocking customer loyalty is a crucial aspect of any business.

The Role

We're seeking a commercially savvy and data-driven Customer Loyalty Analyst who can drive growth through customer-centric strategies.

  • Own and manage the customer data platform to drive segmentation, personalisation, and campaign performance
  • Analyse customer behaviour, loyalty metrics, and commercial data to identify opportunities for growth
  • Design loyalty programs that deliver exceptional customer experiences

As a key member of our team, you'll have the opportunity to collaborate with various stakeholders to develop compelling campaigns and drive subscriber growth and engagement through customer-first strategies.

You'll be responsible for reporting on key metrics such as CRM-driven revenue, database health, CAC, LTV, CCR, and engagement.

What Success Looks Like

We measure success by:

  • CRM contribution to total venue revenue
  • Subscriber growth and engagement
  • Increased lifetime value and conversion rates
What We're Looking For

To succeed in this role, you'll need:

  • 5+ years of experience in customer data platforms in hospitality or retail
  • Tech-savviness, fluency in SQL, Excel, CRM, and analytics platforms
  • A creative, customer-first mindset with a passion for performance marketing
  • Highly organised, results-oriented, and an excellent communicator

This is an exciting opportunity to join a dynamic organisation that celebrates innovation, creativity, and commercial thinking. Help us build smarter, more human customer journeys.

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