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Service Expansion Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeExpansion Full time $100,000 - $150,000
Regional Service Expansion Leader

You will lead a team of service professionals to deliver exceptional customer satisfaction and drive business growth in the Asia Pacific region. This role is crucial in expanding our service presence.

Key Responsibilities:
  • Manage a team to ensure delivery of services to key customers such as DHL, FedEx, and Amazon.
  • Develop strategies to grow the service business, including sales, contract management, spare part management, RMR sales, warranty, quality, field service, and subcontractor management.
  • Work closely with other domain service leaders in the region to ensure alignment and resource sharing where necessary.
  • Manage stakeholders up to senior management level at both customer and corporate levels in the region.
  • Continuously develop our service proposition in the region.
  • Create business opportunities in service with distribution customers in the region and grow the overall service business and team.
  • Support the ramp-up of new service contracts and implement life cycle plans for key customers in the region.
  • Escalate incidents externally and internally.
Requirements:
  • More than 5 years of international service experience, preferably in a leadership role.
  • An entrepreneurial mindset, people management skills, and excellent communication skills to develop long-term relationships with suppliers and customers.
  • A background in automated handling systems, capital goods industries, or system integration businesses, understanding the business criticality of systems.
  • Familiarity with working with third-party service providers and subcontractors.
  • Knowledge of service contracts is an advantage.
  • Education: Technical or Commercial Master degree.
  • Strong customer focus, service mindset, excellent verbal and written English skills, willingness to travel within the APAC region and to HQ (40%), and drive for continuous improvement.
About Us

We are a global market leader in logistic process automation at airports and parcel markets. We seek passionate and ambitious individuals capable of making a positive impact on our key customer projects while developing a successful and prosperous career in a challenging and rewarding international environment.