Customer Service and Logistics Coordinator

4 weeks ago

Frenchs Forest, New South Wales, Australia imei Full time

About the Role

An exciting opportunity exists for a Customer Service & Logistics Specialist to join a dynamic team in a fast-paced environment for a leading Australian Telco company.

Working in a welcoming, energetic team, you will deliver a quality customer experience via email, phone, and live chat. Your key responsibilities will include:

  • Ensuring customers are supported in the latest technology for mobile and unified communications
  • Delivering exceptional customer service to maintain world-leading NPS results
  • Providing 1st-level service and support
  • Ensuring customers are always connected
  • Working closely with Telstra and other major tech vendors
  • Maximizing customer time connected through basic troubleshooting
  • Utilizing tools, knowledge, and training to deliver imei's products effectively

This role also includes a variety of other responsibilities, such as:

  • Order processing (pick, pack, and dispatch)
  • Maintaining databases of logistics information
  • Coordinating and servicing all equipment
  • Performing administrative duties and providing support to all departments
  • Maintaining effective communication channels with all departments
  • Maintaining relevant, accurate, and accessible records of all activities

About You

Attributes and Competencies We Are Looking For:

  • Excellent communication and interpersonal skills
  • Problem-solving and analytical skills with the ability to work through issues
  • A 'can-do' attitude
  • Ability to work in a fast-paced, fun environment
  • Previous experience in a logistical support role is preferred but not essential

Benefits and Perks

  • Free café-quality coffee, monthly lunches, and a great social scene
  • Great career progression opportunities
  • Close proximity to Sydney's amazing beaches and restaurants
  • Free onsite parking
  • Lots of free healthy snacks and fresh fruit

imei is passionate about rewarding performance, and you will have the opportunity to earn a monthly bonus based on customer feedback, accuracy of information, and the level of support you provide.

Through thorough training of our tools, knowledge of our products, and our processes and procedures, the right person will have the opportunity for internal career growth following our pathways system.

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