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Returns and Credits Specialist

2 months ago

Blacktown, New South Wales, Australia B & E Foods Full time

B & E Foods, a prominent player in the wholesale food sector, is in search of a meticulous and organized Returns and Credits Specialist. This pivotal role focuses on overseeing customer return processes and managing credit requests, ensuring operational precision and efficiency.

As the Returns and Credits Specialist, you will serve as the primary liaison for customers concerning return and credit inquiries. Your responsibilities will include evaluating return requests, processing credits promptly, and adhering to established company policies and procedures. The ideal candidate will possess strong analytical capabilities, exceptional attention to detail, and the ability to thrive in a dynamic work environment.

Key Responsibilities
  • Manage and process customer return requests, ensuring thorough documentation and compliance with return policies.
  • Assess returned items for quality and condition, determining eligibility for credit or replacement.
  • Collaborate with various departments, including sales, warehouse, and quality assurance, to streamline the return process.
  • Address and resolve customer inquiries and complaints related to returns and credits.
  • Maintain comprehensive records of all returns, credits, and exchanges.
  • Ensure prompt processing of credits and refunds to customers.
  • Analyze return data to identify trends, pinpoint areas for enhancement, and implement necessary improvements.
  • Communicate with customers regarding the status of returns, credit approvals, and any additional information needed.
  • Work closely with the finance department to reconcile customer accounts and address any discrepancies.

Qualifications

  • Bachelor's degree in Business Administration, Finance, or a related discipline.
  • Prior experience in a similar capacity, preferably within a wholesale, cold storage, or warehouse setting.
  • Strong analytical and problem-solving abilities.
  • Exceptional attention to detail and capability to maintain precise records.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and aptitude for learning new software systems.
  • Familiarity with return policies, procedures, and legal requirements.
  • Ability to perform under pressure and meet stringent deadlines.
  • Strong organizational skills and capacity to multitask effectively.