Customer Service Specialist

4 weeks ago


Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time
Customer Service Specialist Opportunity

We are currently seeking Expressions of Interest for Customer Service Specialists in Brisbane, QLD. This is a fantastic opportunity to join our team at Allianz Australia Services Pty Ltd as we continue to grow and expand our customer service capabilities.

About the Role

  • This role involves delivering exceptional customer experiences through sales and service, ensuring positive outcomes for our customers.
  • You will be responsible for managing a portfolio of inbound and outbound sales calls and correspondence within set SLAs, while following company standards and procedures.
  • Additionally, you will contribute to process and service improvement initiatives to enhance efficiency and profit improvements.

About You

  • To succeed in this role, you will need experience in a general insurance organisation or a customer service-focused role, with excellent communication and interpersonal skills.
  • You should be able to build effective relationships internally and externally with customers and stakeholders, interpret and analyse complex information, and evaluate options for decision-making.
  • Able to plan and prioritise effectively, organise tasks, and manage competing resources and demands, you will also possess demonstrated evidence of technical proficiency with systems, software, databases, reporting, and communication tools.

What's On Offer

  • We offer a competitive salary package, with an estimated annual salary of around $65,000 - $80,000, depending on experience.
  • You will have access to over 10,000 on-demand learning resources and programs to support your career development, as well as insurance products, deals, and discounts across various retail, tech, and travel brands.
  • We care about our employees' work-life balance and offer flexible working arrangements, including remote work options.
  • We are committed to fostering an inclusive workplace culture where everyone feels valued and supported.

About Allianz Australia Services Pty Ltd

Allianz Australia Services Pty Ltd is a leading insurance and asset management brand that values diversity and inclusion. We believe in creating an environment where everyone can thrive and contribute their unique perspectives to our collective success.



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