Rostering Coordinator

3 weeks ago

Port Macquarie, New South Wales, Australia Australian Unity Full time

Job Summary:

As a Rostering Coordinator at Australian Unity, you will play a crucial role in the provision of effective scheduling of our Care Workers who provide in-home services with our customers.

You will be responsible for creating an effective Care Worker roster to meet our customer service requirements, planning, forecasting, and managing workforce planning requirements, including roster changes, leave, and absence planning, as well as new employee onboarding.

Key Responsibilities:

  • Create an effective Care Worker roster to meet our customer service requirements.
  • Plan, forecast, and manage workforce planning requirements.
  • Ensure all administrative duties are completed and timely data entry for rostering and payroll.
  • Deliver professional customer phone support to both our customers and care workers.
  • Maintain accurate and up-to-date client and employee records.

Requirements:

  • Experience rostering and scheduling staff in a high-volume work environment is ideal, but not essential.
  • Professional verbal and written communication skills.
  • Proven ability to build strong work partnerships and gain buy-in.
  • Able to prioritize and handle competing tasks.
  • Strong time management with the ability to take initiative to solve an issue.
  • Values teamwork and tackles change with a positive outlook.
  • Competent using MS Microsoft Suite.

Why Work for Australian Unity?

  • Additional leave entitlements, including Community, Wellbeing, and Deep Listening Leave.
  • Lifelong learning and career development opportunities.
  • Staff discounts and access to fitness facilities.
  • Novated car leasing options.
  • 14 weeks paid parental leave.

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