Rostering Coordinator

4 days ago

Port Macquarie, New South Wales, Australia Australian Unity Full time

As a key member of our Home Health program team, you will be responsible for the effective scheduling of our Care Workers who provide in-home services to our customers.

You will enjoy solving complex scheduling puzzles and coming up with creative solutions, while also delivering exceptional customer service to both our clients and care workers.

This role is ideal for a team player who enjoys building collaborative and effective working relationships to achieve our goals.

Key Responsibilities:

  • Create an effective Care Worker roster to meet our customer service requirements.
  • Plan, forecast, and manage workforce planning requirements, including roster changes, leave, and absence planning, as well as new employee onboarding.
  • Ensure all administrative duties are completed and timely data entry for rostering and payroll.
  • Deliver professional customer phone support to both our customers and care workers.
  • Maintain accurate and up-to-date client and employee records.

Requirements:

  • Experience in rostering and scheduling staff in a high-volume work environment is ideal, but not essential.
  • Professional verbal and written communication skills.
  • Proven ability to build strong work partnerships and gain buy-in.
  • Able to prioritize and handle competing tasks.
  • Strong time management with the ability to take initiative to solve issues.
  • Values teamwork and tackles change with a positive outlook.
  • Competent using MS Microsoft Suite, with prior exposure to online rostering systems a bonus.

Why work for Australian Unity?

  • Additional leave entitlements, including Community, Wellbeing, and Deep Listening Leave.
  • Lifelong learning and career development opportunities, including full access to LinkedIn Learning and career opportunities.
  • Staff discounts across our Insurance, Home, and Personal loans, as well as travel and retail discounts through our partners.
  • Fitness Passport – discounted access to over 1,500 fitness facilities across Australia.
  • Novated Car Leasing options through our partner.
  • 14 weeks paid Parental Leave and access to Remedy's Bump to Baby program.

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