ServiceNow Solutions Expert

4 hours ago

Sydney, New South Wales, Australia Iris Software Full time
Job Title: ServiceNow Solutions Expert

We are seeking a highly skilled ServiceNow Solutions Expert to join our team. As a key member of our ServiceNow practice, you will play a pivotal role in delivering high-quality solutions using the ServiceNow platform.

Key Responsibilities:
  • Lead the design and implementation of ServiceNow solutions to meet client business requirements.
  • Drive business development efforts, including proposal writing, client presentations, and contract negotiations.
  • Develop strong relationships with key decision-makers, understanding their challenges and presenting ServiceNow solutions aligned to their business needs.
  • Conduct impactful product demonstrations and presentations, highlighting the value proposition of ServiceNow for various industry needs.
  • Oversee the entire ServiceNow lifecycle, including needs assessment, design, development, implementation, and ongoing maintenance.
  • Lead and inspire a team of ServiceNow professionals, providing coaching, mentorship, and performance management.
  • Configure the ServiceNow platform to meet specific business requirements.
  • Generate reports and dashboards to track key metrics and identify improvement opportunities.
Requirements:
  • At least 5-10 years of experience in ServiceNow consulting, with a focus on GRC/HRSD.
  • Experience in business development, including building client relationships and identifying new opportunities.
  • Expertise in configuring and implementing ServiceNow GRC/HRSD/BCM/ITOM/HAM/SAM modules.
  • ServiceNow Certified Technical Architect, ServiceNow Certified Master Architect, ServiceNow Certified Implementation Specialist – GRC or similar certification is preferred.
  • Strong understanding of governance, risk management, compliance frameworks, and best practices.
  • Experience with ServiceNow scripting (Java Script, Glide), integrations (REST, SOAP), and data management.
  • Excellent analytical, problem-solving, and communication skills.
  • Leadership and team management skills, with the ability to lead complex projects and diverse teams.
  • Ability to work effectively both independently and as part of a collaborative team.
What We Offer:

We offer a dynamic and inclusive work environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional results and making a positive impact on our clients' businesses.

We are committed to diversity, equity, and inclusion, and we welcome applications from candidates from diverse backgrounds. If you are a motivated and experienced ServiceNow professional looking for a new challenge, we encourage you to apply.

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