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Senior Technical Consultant
2 months ago
We are seeking a highly skilled Senior Technical Consultant to join our team in Sydney. As a key member of our global customer success organization, you will play a critical role in helping our customers unlock business value and accelerate the adoption of our ServiceNow products.
Key Responsibilities- Act as a ServiceNow subject matter expert and bring best practices, innovations, and capabilities to help customers achieve their goals.
- Present and deliver technical accelerators to complex, large enterprise customers remotely.
- Prepare client-facing and internal deliverables that are technology-related.
- Identify and drive process improvement opportunities, guide best practices development, and mentor junior team members.
- Guide the development of new offerings for our technical accelerator portfolio.
- Engage with customers' requests in Impact, including scoping of level of effort, fulfilling business requirements, and resolving customer escalations.
- Demonstrate the product, both standard and tailored to customer needs.
- Responsible for understanding business and technical problems addressed by the Customer Success Program, evolving products, and business needs (security, upgrades, etc.).
- Develop and maintain strong working relationships with other teams.
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
- Mentor resources and peer review development work.
- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
- Knowledge of technical components such as LDAP, SAML/SSO, and integrations that make use of these technologies.
- Ideal experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products.
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
- Experience working with Agile methodologies.
- Excellent communication and presentation skills.
- Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders.
- Prepared to study for, obtain, and maintain ServiceNow certification.
