Sales and Service Excellence Manager

2 weeks ago

Melbourne, Victoria, Australia PETER ALEXANDER Full time
Unlock Your Potential as a Sales and Service Excellence Manager

Are you a motivated and passionate individual looking to take your career to the next level? We are seeking an experienced Sales and Service Excellence Manager to join our dynamic team at The Just Group.

About the Role:

  • We offer a competitive salary of $80,000 - $100,000 per annum, depending on experience.
  • You will be responsible for maximising sales opportunities through coaching, developing and providing feedback to your team.
  • A key aspect of this role is driving sales and providing a memorable service experience for every customer.
  • You will work closely with the Store Manager to achieve sales targets and provide exceptional customer service.
  • This is a full-time position requiring availability over weekends, late night trading hours and public holidays.

Responsibilities:

  1. Create a safe working environment for your team and customers.
  2. Act as Store Manager when required, including opening and closing of the store.
  3. Daily management of stock to minimise stock loss and maximise sales.
  4. Implement brand visual merchandising strategies and promotional changes.
  5. Provide exceptional customer service.

Requirements:

  • Previous supervisory/management experience, ideally in a retail environment.
  • Confidence providing praise and improvement feedback to your team.
  • Ability to provide a genuine and unique customer experience.
  • Knowledge in loss prevention and health & safety.
  • Visual Merchandising experience advantageous.

Benefits:

  • Opportunity to join our Future Leaders Program designed to develop and train our future Store Managers.
  • Structured 3 month Assistant Store Manager training plan.
  • Development plans to support your ongoing growth.
  • Rotating weekend roster available supporting a healthy work/life balance.
  • 50% staff discounts on Peter Alexander product.

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