Dynamic Hotel Coordinator

3 days ago

Brisbane, Queensland, Australia beBeeCoordination Full time $60,000 - $70,000
Job Description

As a key member of our hotel team, the Groups Reservations Agent plays a vital role in coordinating group bookings and ensuring seamless guest experiences. Key responsibilities include:

  • Managing group bookings, overseeing setup, inventory control, and timely communication to guarantee accuracy.
  • Responding to customer inquiries via phone or email within 24 hours, maintaining consistent communication with clients and internal teams.
  • Promoting hotel facilities through tailored site inspections, building strong client relationships to drive repeat business and positive guest interactions.
  • Preparing detailed group information sheets, generating BEOs, and briefing relevant departments prior to group arrival.
  • Ensuring timely and precise input of group bookings and associated data into our hotel management system.
  • Managing payments, invoicing, prepayments, routing, chargebacks, gift vouchers, and adherence to terms and conditions for all group bookings.
  • Monitoring group inventory and potential business wash, optimizing room allocation and availability across all channels.
  • Compiling reports such as Group Wash, Business Turndown, and 3-Month Forecasts for senior management.
Required Skills and Qualifications

To excel in this role, you will possess:

  • Previous experience in hotel reservations, front office, or customer service roles (minimum 1 year preferred).
  • Familiarity with hotel systems, particularly Opera Cloud and ResaWeb.
  • Experience handling group bookings and coordinating room blocks is highly desirable.
  • Strong understanding of hotel operations, including room inventory, rate structures, and reservation policies.
  • Excellent communication skills (written and verbal) with a professional phone manner.
  • Strong administrative and organisational skills, with high attention to detail and accuracy.
  • Demonstrated ability to manage multiple tasks and priorities under pressure.
  • Proficient in Microsoft Office Suite: Outlook, Word, and Excel.
  • A customer-first attitude with proven problem-solving and conflict-resolution skills.
Employee Benefits

Join our dynamic team and enjoy:

  • Daily meal options provided.
  • Staff discounts in the restaurant.
  • Accor employee staff rates at any Accor property worldwide.
  • Food and Beverage discounts at Accor outlets.
  • Inner city location - public transport options at our doorstep.
  • Friendly and inclusive team environment.
  • Opportunities for growth and learning and development.

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