Guest Services Officer – Bell Desk Liaison
2 days ago
About the Role
We are seeking a highly skilled and customer-focused Guest Services Officer to join our team at Park Hyatt Melbourne. As a key member of our Bell Desk department, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from arrival to departure.
Key Responsibilities:
- Meet and Greet: Welcome guests arriving and departing the hotel in a friendly and professional manner, verifying arrival and departure details and arranging luggage handling, storage, security, and transportation as requested.
- Luggage Handling: Safely valet park vehicles and promptly take guest luggage to and from guestrooms, ensuring efficient and timely delivery.
- Guest Enquiries: Handle guest inquiries and requests, providing information on local attractions, services, and amenities, and being familiar with Melbourne and its surroundings.
- Team Support: Collaborate with the Bell Desk Assistant Manager and team members to achieve our purpose, ensuring a smooth and efficient operation of the Bell Desk department.
Benefits of Working with Us:
- Opportunity to work with a leading global hotel brand with a strong commitment to career advancement and professional growth.
- Complimentary and discounted accommodation at over 1,000 Hyatt properties worldwide for you and your loved ones.
- Complimentary duty meals while on shift.
- Discounted food and beverage and Park Club health and day spa treatments.
- Discounted onsite car parking.
- Employee assistance program offering free, immediate, and confidential support for work, health, or life concerns.
- Generous paid time off and holiday policies, including paid parental leave and wellbeing leave.
- 10% discount with NIB Health insurance.
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