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Guest Services Officer – Bell Desk Liaison

2 months ago

Melbourne, Victoria, Australia Hyatt Full time

About the Role

We are seeking a highly skilled and customer-focused Guest Services Officer to join our team at Park Hyatt Melbourne. As a key member of our Bell Desk department, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from arrival to departure.

Key Responsibilities:

  • Meet and Greet: Welcome guests arriving and departing the hotel in a friendly and professional manner, verifying arrival and departure details and arranging luggage handling, storage, security, and transportation as requested.
  • Luggage Handling: Safely valet park vehicles and promptly take guest luggage to and from guestrooms, ensuring efficient and timely delivery.
  • Guest Enquiries: Handle guest inquiries and requests, providing information on local attractions, services, and amenities, and being familiar with Melbourne and its surroundings.
  • Team Support: Collaborate with the Bell Desk Assistant Manager and team to achieve our purpose, supporting the day-to-day operations and contributing to a positive and productive work environment.

Benefits of Working with Us:

  • Opportunities for career advancement within a leading global hotel brand.
  • Complimentary and discounted accommodation at over 1,000 Hyatt properties worldwide.
  • Complimentary duty meals while on shift.
  • Discounted food and beverage and park club health and day spa treatments.
  • Discounted onsite car parking.
  • Employee assistance program providing free, immediate, and confidential support for work, health, or life concerns.
  • Generous paid time off and holiday policies, including paid parental leave and wellbeing leave.
  • 10% discount with NIB Health insurance.