Strategic Account Manager

4 days ago

Perth, Western Australia beBeeAccount Full time $120,000 - $160,000
Key Account Manager Job Description

We are seeking a seasoned sales professional to cultivate and grow our key accounts, driving revenue growth and delivering exceptional customer experience.

Responsibilities:

  • Develop and execute strategic account plans for assigned key accounts across all business units.

  • Develop marketing, sales, and strategic business plans and be responsible for delivering assigned annual orders, revenue, and strategic objectives.

  • Integrate effectively the various support functions into the customer engagement strategy, including technical support, fulfillment, commercial, legal, finance, product management, etc. to enhance customer experience, account penetration, and ensure 100% compliance to policies.

  • Foster and maintain strong influential relationships across all departments and levels with key accounts.

  • Understand the One Wabtec portfolio and continuously identify and pursue new business opportunities within assigned accounts.

  • Monitor and analyse sales performance, providing regular progress reports and forecasts as required to support functions and leadership.

  • Collaborate with cross-functional teams to ensure a cohesive and comprehensive approach for key accounts.

  • Address and resolve any client concerns or issues in a timely and effective manner with different business units.

  • Maintain a deep understanding of industry trends, market dynamics, and client-specific needs to ensure we are positioned for growth.

  • Ensure client satisfaction and loyalty by delivering exceptional service and support directly and via cross-functional teams working within given accounts.

  • Representing the company at industry events, conferences, and networking opportunities to strengthen brand presence and foster new relationships.

  • Collaborate with product management and execution teams to tailor offerings for key accounts, based on their unique needs and desired outcomes.

  • Provide ongoing feedback to internal teams to optimize product offerings and enhance overall customer experience.

  • Compliance with Business Conduct Guidelines.

  • Completion of all assigned education/training modules.

Requirements:

  • A minimum of a Bachelor's degree in a relevant field such as STEM, Business, Commerce or equivalent.

  • 10+ years' experience working in the Rail industry.

  • Proven experience in commercial including product management and/or direct selling; with a successful growth track record and margin retention.

  • Railroad products, services, industry knowledge, and technical depth and breadth; Ability to lead and manage through changing business conditions.

  • Competitive drive, courage, determination, and passion.

  • Communication skills, influence skills, and superior negotiation skills.

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