Chief Donor Services Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeDonor Full time $90,000 - $130,000
Job Title:

Central Donor Manager

  • Lead and mentor the Central Donor Team to ensure operational efficiency, accuracy and exceptional service delivery.
  • Act as the technical expert and escalation point for complex cases, complaints and urgent operational needs.
  • Oversee donor workflow, database management and compliance with ART legislation and internal protocols.
  • Coordinate import / export of donor gametes in line with national and international standards.
  • Deliver training programs and support capability development across clinics and donor teams.
  • Drive continuous improvement initiatives, policy implementation and strategic project delivery.
  • Maintain strong stakeholder relationships with clinicians, patients, suppliers and executive leadership.
  • Monitor performance metrics, support accreditation processes and contribute to digital platform rollouts.

Key Responsibilities:
  • Demonstrated experience in leading and managing teams within a healthcare or allied health environment, combined with the proven ability to foster a positive team culture aligned with organisational values and to lead change and continuous improvement initiatives.
  • Strong capability in managing departmental operations, including workflow optimisation, database management, policy and procedure implementation, stakeholder engagement and project delivery.
  • Capacity to ensure departmental compliance with regulatory requirements, internal protocols and accreditation standards, while promoting a culture of quality and safety.
  • Sound understanding of donor services, assisted reproductive technology and IVF terminology, including relevant state and Australian legislation relating to IVF, donor and surrogacy services is highly regarded.
  • Highly developed interpersonal and communication skills, with the ability to engage effectively with clients, patients, clinicians, internal departments, external suppliers and executive leadership, fostering strong collaborative relationships.
  • Proficiency in database systems, process mapping and MS Office applications, combined with the ability to quickly gain advanced knowledge of City Fertility's protocols, systems and quality requirements.

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